1. What types of accessories does Cultr offer?

Cultr specializes in stylish and functional accessories for men. Our top-selling products include the CULTR CARDHOLDER™ and CULTR WALLET PRO 2™, which offer a sleek design and durable construction.

2. What is RFID blocking security?

RFID blocking security is a feature that protects your personal information from being stolen. It prevents unauthorized access to your credit card and passport information by blocking the radio frequency signals used by RFID scanners.

3. What is the return policy?

Cultr accepts returns or exchanges for items purchased on our website within 30 days of the purchase, as long as there are no visible signs of damage and the original packaging is intact. Please note that certain items, such as intimate or sanitary goods, hazardous materials, or flammable liquids or gases, are exempt from being returned.

4. How do I initiate a return or exchange?

To initiate a return or exchange, please contact us at cultrbrand.mx@gmail.com and provide your order number and reason for return or exchange. Our team will handle your request based on the rules stated in our return policy.

5. Who is responsible for return shipping costs?

You will be responsible for paying the shipping costs for returning your item. If the item is over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. How long does it take to process a refund?

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment. Please note that it may take 2-3 days for the refund to appear in your account due to processing time between financial institutions.

7. What should I do if I receive a damaged item?

If you receive a damaged or defective item, please submit a request to our email team at cultrbrand.mx@gmail.com within 48 hours of receiving the item. We may not be able to honor your claim if the damage is not reported within this timeframe.

8. What is the shipping process?

We require an average of 2-5 working days to fulfill your order and transport it to our carrier's sort facility. Please note that some items may take longer, especially during major holidays or if there are stock availability issues. Once your order has begun processing, we are unable to make any changes, including address changes.

9. Do you provide tracking information?

Yes, all orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility. Please note that it may take several days for the tracking information to update in the system.

10. What are the estimated shipping times?

Please note that these are estimates in business/working days and do not include our 2-5 day processing time.

If you have any other questions or concerns, please feel free to email us at cultrbrand.mx@gmail.com. We value your feedback and are always striving to improve.